Payment: We accept PayPal, Bank transfer and card payments (Powered by Stripe).
– All items are dispatched within 2 working day of cleared payment.
– Items send via Royal Mail Standard delivery are aimed to be delivered in 3-5 working days.
– We do not update tracking information on customer’s portal, if your item does not arrive within 5 working days, please contact us for tracking number.
– Combine Postage Discount does not apply on products which comes with FREE postage OR it doesn’t fall in same weight tariff.
– Items purchased on Friday are dispatched on Monday.
– For payments through card, B2B customers should only use business/commercial credit or debit cards for their orders. EMK Sports Ltd does not accept any liability if a business order is paid by personal credit/debit card.
– Customer can cancel their order before the item status is marked as dispatched.
– Customer gets full refund including postage cost if order is cancelled before dispatch.
– Customers placed order from our website can cancel order from their login area with the email used for their purchase. Alternatively please send us cancellation request to our email.
– Customers placed order from our Mobile Application can cancel their order from “My Orders” section of the app.
– Customer placed order via eBay needs to send cancellation request on eBay portal.
– Orders cannot be cancelled if the item is dispatched and/or is picked up by courier.
– If item is processed by our warehouse and is marked as dispatched, Return/refund policy will apply.
– UK: We offer 14 DAYS return starting from delivery date, on all items, No Questions Asked.
– International: We offer 14 DAYS return starting from the delivery date, on all items, No Questions Asked.
– Please send us email at [email protected] and our customer service will assist you with the process.
– Postage Cost is not refundable.
– Buyers pays for the return postage.
– No returns accepted after 14 days and/or product is used.
– Please include invoice with the your return, this will help us track and process your refund/replacement quickly.
– Buyers pays for return postage
– Exchange are subject to stock availability.
– If you item arrived is damaged, please report us within 48 hours of delivery.
– Report the damaged item with images to [email protected] and our customer service will assist you with the process.
– If damage is result of transit, claim will be made through Royalmail or DHL and compensation may take upto 15 working days.
Click here for details on Royalmail damage claim.
Click here for details on DHL damage claim.
For any further details, pleas contact us.