Frequently Asked Questions.

 

Retail Customers

How long will UK delivery take?

We offer 2 delivery options at checkout.

Royalmail 48 which is aimed to be delivered in 2-3 working days and DHL for next day delivered.

Do you post to EU countries?

We deliver to all EU countries. It takes 3-7 working days for delivery via Royalmail International and 2-3 working days via DHL.

Select delivery option at checkout.

Which payment methods are accepted?

We accept card payments, PayPal and bank transfer. Please note, there is a surcharge on payments through card and PayPal. This will be calculated and displayed on checkout page.

Is there any MOQ for B2B accounts?

Since March 2020, there is no MOQ.

Why are prices hidden? Why are IGPSPORT prices so high?

Only B2B users can see wholesale prices. If you already have an account, please login with your B2B account to see the wholesale prices.

For IGPSPORT products, the prices visible on website are MSRP which will change to wholesale prices once you login to B2B portal.

Do I receive a VAT invoice for my order?

Yes, VAT invoices and orders history are available for download in B2B portal.

Do you offer VAT exemption for EU orders?

Yes, we do offer VAT exempt accounts for VAT registered businesses of ECC member states. Please contact us for more details.

Business Customers

What are the delivery charges for orders?

Delivery charges are based on the weight and volume of the order. Our UK delivery charges starts from as low as £2.

How long will delivery take?

We dispatch orders same working day if placed before 1300 and next working day if placed after our cutoff time. All UK orders are delivered next working day.

For EU, orders are delivered in 2-5 working days.

Which payment methods are accepted?

We accept card payments, PayPal and bank transfer. Please note, there is a surcharge on payments through card and PayPal. This will be calculated and displayed on checkout page.

Is there any MOQ for B2B accounts?

Since March 2020, there is no MOQ.

Why are prices hidden? Why are IGPSPORT prices so high?

Only B2B users can see wholesale prices. If you already have an account, please login with your B2B account to see the wholesale prices.

For IGPSPORT products, the prices visible on website are MSRP which will change to wholesale prices once you login to B2B portal.

Do I receive a VAT invoice for my order?

Yes, VAT invoices and orders history are available for download in B2B portal.

Do you offer VAT exemption for EU orders?

Yes, we do offer VAT exempt accounts for VAT registered businesses of ECC member states. Please contact us for more details.

Send us an email




    *For B2B customers, please user the email address associated to your business account.